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Smokazon - Your online source for vaporizers, Grinders s and more!

General FAQ

Payments and Smokazon

To see an answer, simply click a question below.

1. How Can I Pay at Smokazon.com?

Smokazon currently accepts Visa, MasterCard, Discover, American Express, Smokazon Gift Card, and PayPal for all orders.

2. Can I pay By check or some other method?

Sorry, just the payment methods listed above. But you can fund PayPal with your bank account (it's easy and secure).

3. Do you take orders over the phone or through the mail?

We do take over the phone but not over the mail. To place your order over the phone simple call 1-877-665-2996. Currantly we are taking orders over the phone only in US.

4. How can I get Free Shipping?

Spend $59 on any purchase, and you'll receive free shipping - automatically! (Only US & Canadian addresses, with the exception of Alaska, Hawii) There's nothing you have to do other than shop! Once you reach the $59 threshold, we'll remove the standard shipping charge.

Read More on Free Shipping

5. How does the charge appear on my credit card statement?

It will show on your statment as a charge from Focus distribution LLC.

6. How can I contact Customer service?

You may reach smokazon.com customer service in several ways: via email or through our toll-free phone number: 1-877-766-2966

7. Do You Charge Tax?

Good News! Smokazon.com Doesnt Charge any Taxes! The price you see, is the price you pay! There isn't any additional taxes or fees upon checkout but $5 flat rate shipping on order less then $59. All orders over $59 are eligible to FREE Shipping.

8. How do I use a promotion/coupon code?

To redeem a promotion or coupon code, enter the code in the appropriate field on the Shopping Bag page. Be sure to enter the code with the exact spelling and capitalization as shown. The discounted amount will be displayed on the Shopping Bag and Order Summary pages. If the code is invalid, expired or you have not placed the correct products in the shopping bag, a discount will not be applied.

Secure Shopping

To see an answer, simply click a question below.

1. What can cause my order to be delayed?

1) If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed. Please ensure that your billing name is entered exactly as it appears on your card. For the protection of our customers, transactions cannot be processed if billing information is not 100% accurate. For the protection of our customers, for any order more then $1500, we might ask you to present proof of I.D., Match your credit card.

2) We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.

2. Is it safe to use my credit card on your site?

Yes! Smokazon.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

3. What is SSL?

Smokazon.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious.

4. How do you ship my order?

All orders are delivered in unmarked envelopes and Discreet Brown-Box to preserve your privacy. The only identifying mark on the package is your mailing address and ours.

Warranties

To see an answer, simply click a question below.

1. What is 420 Lifetime guarantuee?

1) When you buy 420 Jars or by 420 Sicence from smokazon, we guarantee them for life. Further more, If your 420 Jar breaks for any reason, simply email us so we can send you a replacement. We may ask you to email a picture to us to verify, but that's it - you don't need to ship the broken jar back to us. We simply charge $5 to help cover shipping ($15 international).

Read more on 420 Jars Lifetime Guarantee

2)When you buy a 420 Scope by 420 Sicence from smokazon, we guarantee them for life. Your 420 scope is rock solid and rarely has any problems, but if a LED light goes out or the scope stops working for any reason, we're going to replace it - just send us an email and we'll provide you with a return shipping label.

Read more on 420 Scope Lifetime Guarantee

2. What is 30 days Low price Gurantee ?

If at any time within 30 days of your purchase from us, you find the same item in stock and advertised by "authorized dealer" at a price lower than what you paid, Smokazon.com will fully protect you. Just supply an original ad along with your original Smokazon.com receipt, and we'll gladly refund you 105% of that difference. We will also do the same for you at the time of purchase.

Read more on 30 low price guarantee

Policies

To see an answer, simply click a question below.

1. What is your Return Policy?

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by Smokazon.com by either phone,or e-mail. Any goods sent back without prior consent from Smokazon.com will be sent back at your cost.

Review our Return Policy

2. What is your Shipping Policy?

We are shipinng worlwide. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.


All orders are shipped within 1-3 business days of placing an order. The date you receive your order will depend on the shipping method you select.

 Shipping rates vary depending on region and are calculated when your shipping information is entered during the checkout process. Most orders ship within 1-3 business days from the time of the order is placed. Please note that transit times for the delivery method you select do not include order processing time.

Review our Shipping Policy



Let us help you! Call us: 187 - SMOKAZON (1877 - 665 - 2966) US Flag 1-512-949-3266 We Ship Vaporizers World wide 24/7 - 7 DAYS A WEEK

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